Long Beach soon will use artificial intelligence to help evaluate how dispatchers respond to 911 calls. The Long Beach ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

AmplifAI, the AI-powered platform for contact center performance and CX management, today announced its technology is ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

On Sunday morning, with his team in a 3–0 series deficit against the Los Angeles Lakers, Alperen Şengün spoke up.  "I didn't ...

The shareholders of the Company are invited to participate in the Combined Shareholders’ Meeting of Teleperformance SE (Paris:TEP) to be held on Thursday May 21, 2026 at 3 p.m. (Paris time) at Cloud ...

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DeepL, a translation company best known for its text tools, released a voice-to-voice translation suite today that covers use ...

Not long ago I handed Washington the blue print to stop unwanted robocalls. “The solution” as I called it followed on the heels of an absolutely woeful senate subcommittee hearing that left me ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. OceanFirst Bank once faced a common ...