IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

The concept of an IT service catalogue isn’t a new one. Back in the last century IT departments were proving mechanisms to allow business users to automate their requests for IT services. Most often, ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. Cloud usage is growing ...

All too often, organizations function without a Service Level Agreement (SLA) in the face of stringent expectations. Does this sound familiar? The infrastructure administrator should be one step ahead ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

In the hope of clarifying relationships with clients and accountabilities for results, a large IT organization attempted to develop its “service catalog.” Be forewarned, this is a sad story…. At first ...