The state’s fourth most populous county is testing an AI-powered call taker, to free up dispatchers for high-priority ...

The Charleston County Emergency Communications Center has implemented a new call triage system designed to improve efficiency ...

Twilio brings orchestration, memory and intelligent to call and message workflows, along with an API-centric, plug-and-play ...

It's driven a 25% relative lift in cash collections, achieved 87% of patient payments through self-service channels and ...

Luzerne County Call for art for Out Loud/LGBTQIA+ Visibility in NEPA community exhibition: Submission deadline, Tuesday, May 5. Accepted submissions will be projected in the gallery to accompany PULSE ...

Ask an AI assistant about your company right now. Don't use a prompt that's meant to get a flattering answer, though; use a ...

The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

Cincinnati is marking a milestone in its response to emergencies.Kyle Plush was 16 years old when he got trapped by a folding seat inside a minivan in 2018.He called 911 repeatedly, but dispatchers ...

DADE CITY, Fla. — Pasco County has a new 911 communications center in Dade City that will operate alongside the one call-takers and dispatchers have traditionally worked out of in New Port Richey. "It ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. President Donald Trump’s call with the Artemis II crew Monday night ...