Everything in Salesforce is now an API, an MCP tool, or a CLI command, and agents can use all of them. For 25 years, using ...

The utility's strategy focuses on transparency and shared information between customers and agents, enabling faster ...

Sinch reports that 41% of consumers still prefer talking to a human for support, highlighting a widening gap as businesses ...

A key design tenet across the suite is what AWS calls “humorphism” – the idea that AI should behave like a teammate, not a ...

Rattle Tech enhances Averiware Cloud ERP with automation and mobile field service tools to help SMBs streamline ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...

BrazeAI Operator™, BrazeAI Agent Console™, and the new Braze Creative Studio are now available alongside EU hosting for BrazeAI Decisioning Studio™, introducing a radically better way for marketers to ...

Overview AI agents are enabling developers to build autonomous systems that can plan, learn, and execute complex tasksModern ...

However, a new study warns that the same capabilities driving their adoption are also creating a broad and evolving landscape of security, privacy, and ethical risks that existing safeguards are ...

New data shows that winning in 2026 requires a 'digital handshake'—using technology to remove friction while keeping the ...

Broadband and mobile operator VMO2 (Virgin Media and O2) has warned UK customers to keep an eye out after it identified that criminals were exploiting AI‑powe ...

By Amanda AKUSHIE …Digital transformation is not about adopting the latest tools. It is about delivering better outcomes.