HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

Customer service may be the ultimate strategy when it comes to winning customers, keeping customers and getting customers to buy more. In my research for the upcoming book, titled: Amaze Every ...