IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. Cloud usage is growing ...

The concept of an IT service catalogue isn’t a new one. Back in the last century IT departments were proving mechanisms to allow business users to automate their requests for IT services. Most often, ...

United Kingdom, -- Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, including the assystsoftware, announces its second webcast of a series aimed at educating ...

All too often, organizations function without a Service Level Agreement (SLA) in the face of stringent expectations. Does this sound familiar? The infrastructure administrator should be one step ahead ...

The SBA was designed with all business users in mind so that IT and other services—like provisioning office equipment, cell phones, and marketing collateral—can easily be initiated and managed in the ...

Online sellers make the web shopping experience remarkably easy. Consumers browse through a selection of products; compare by quality, size, price, and other variables; choose what best suits their ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

In the hope of clarifying relationships with clients and accountabilities for results, a large IT organization attempted to develop its “service catalog.” Be forewarned, this is a sad story…. At first ...