Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

Retailers are not doing a good enough job at responding to customer service complaints via email. In fact, according to Eptica's 2015 Multichannel Customer Experience Study, companies take an average ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...